How well a delivered service conforms to the recipient's expectations
Associated IndicatorsAdd Indicator
Recommend agency, percentage of "definitely yes"
Statuses: [LogicalOutcomes: Recorded]Client satisfaction with the agency measured by the percentage of respondents who would definitely recommend the agency to their family ...
Satisfaction with staff courtesy, percentage of "always"
Statuses: [LogicalOutcomes: Recorded]Client satisfaction with courtesy of staff calculated as a percentage of 'respondents who indicated that staff 'Always' treated them with courtesy ...
Program design need and resources, average score
Statuses: [LogicalOutcomes: Recorded]A checklist to help determine if there is need and resource for a particular program. There are 9 questions in ...
Equity in service delivery, average score
Statuses: [LogicalOutcomes: Recorded]The equity in service delivery tool defines ten strategies to enhance organizational capacity in equity-oriented services. Organizations self-assess, and can ...
Most significant change, summary
Statuses: [LogicalOutcomes: Recorded]Participant open-ended qualitative survey question that asks about how the program helped participant. The question is part of a structured ...
Suggestions, list of
Statuses: [LogicalOutcomes: Recorded]Qualitative indicator - open-ended question to gather feedback from clients, staff or any other group. This indicator provides a list ...