The frequency with which a client was treated with courtesy by staff.
- Short name
- Client satisfaction with staff
RepresentationThis representation is based on the value domain for this data element, more information is available at " Frequency 4 point code N ".
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The frequency scale has been translated to the Omaha System of scoring as follows:
1 = Never
2 = Sometimes
4 = Usually
5 = Always
Survey of patients' experiences (HCAHPS). Accessed August 16, 2017. www.medicare.gov/hospitalcompare/About/Survey-Patients-Experience.html
Bardach, N. S., Asteria-Peñaloza, R., Boscardin, W. J., & Dudley, R. A. (2013). The relationship between commercial website ratings and traditional hospital performance measures in the USA. BMJ Quality & Safety, 22(3), 194–202. http://doi.org/10.1136/bmjqs-2012-001360
How often did staff treat you with courtesy and respect?