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Organization service provider - community resources satisfaction, frequency code N (Data Element)

Definition

The frequency with which a client was treated with courtesy by staff.

Alternate names:

Short name
Client satisfaction with staff

Components

Data Element (this item)

Representation

This representation is based on the value domain for this data element, more information is available at " Frequency 4 point code N ".
Data Type Number
Format N
Maximum character length 1
Permissible Values
ValueMeaning
Permissible Values 1 Never
2 Sometimes
4 Usually
5 Always

Comments

The frequency scale has been translated to the Omaha System of scoring as follows:

1 = Never

2 = Sometimes

4 = Usually

5 = Always

References

Survey of patients' experiences (HCAHPS). Accessed August 16, 2017. www.medicare.gov/hospitalcompare/About/Survey-Patients-Experience.html

Bardach, N. S., Asteria-Peñaloza, R., Boscardin, W. J., & Dudley, R. A. (2013). The relationship between commercial website ratings and traditional hospital performance measures in the USA. BMJ Quality & Safety, 22(3), 194–202. http://doi.org/10.1136/bmjqs-2012-001360

Additional Attributes

Slot name Type Value Similar
Aggregation operator

NONE

33
Collection

OCASI

265
Domain type

AGGREGATE

157
Form name

How often did staff treat you with courtesy and respect?

0
Value type

NUMBER

154

Related content

Use in indicators

This data element is included in the following Indicators, some indicators may be hidden based on your current permissions.

As a numerator